Customer Service Clerk

Working the front desk, our customer service clerks serve as the “face” of the library. We strive to present a welcoming and inclusive environment for everyone, so the successful candidate will be kind and courteous as they help patrons of all ages check out materials, answer directional questions, register new users and answer the phone. (We don’t have an automated answering system, so you get to be the “voice” of the library, too!) Patience, excellent listening skills, and the ability to problem solve are all essential as you’ll be helping patrons resolve problems with lost or damaged materials in the best possible manner for users and the library. We handle personal information so understanding the importance of confidentiality is essential.

Clerks are also responsible for re-shelving library materials, so you’ll have to be able to push loaded book carts (no more than 50 lbs), alphabetize materials, and sort things into Dewey Decimal order (we can help you brush up on this!). This is detail oriented work so we want someone who prides themselves on accuracy. It’s also physically challenging work, as it requires you to bend, squat, kneel or crawl as you put things away on the bottom shelves. You’ll be up and moving for most of your shifts so dig out those running shoes (which go well with our laidback dress code).

You’ll also be dealing with technology. Computers, printers and self-checks—oh my! If you’ve never actually followed through on your threats to throw that printer out the window, we will be happy to train you on our systems, but a basic familiarity with computers, email and things that go “beep” is a definite plus.

The Lester Public Library team is a friendly and outgoing group and we think this is one of the best possible places to work. You won’t get to read all day, but if you like books, people and a low-stress work environment, this might just be the place for you. Hours are flexible, with daytime, evening and Saturday shifts. Pro-rated holidays and vacation are included.

Part-time—12 to 16 hours per week. $12.31 per hour.

Requirements: customer service experience; high school diploma; familiarity with the Dewey Decimal System; ability to shelve books; ability to move carts weighing up to 50 pounds; and availability to work day, evening and Saturday shifts.

City application and complete job description available at the circulation desk or link below.

Email completed application to jefdaw@two-rivers.org, drop off at the library, or mail to: Lester Public Library, 1001 Adams St., Two Rivers, WI 54241.

Open until filled.

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